Terms and Conditions and Privacy Policy

3.1 Data We Collect

We collect personal data when you use our services or communicate with us. This may include: first and last name, job title and company details (VAT, registration number), address details, phone number and email address, preferred language (NL, FR, EN), bank details (for invoicing), CV and cover letter (for job applications), data from contact forms, technical data (IP address, cookies, log data – anonymised where possible).

3.2 Purposes of Processing

We process personal data for professional activities: execution of agreements, project management, invoicing, domain name registration and IP protection (legal basis: performance of a contract, GDPR Art. 6(b)) and for marketing activities: newsletters, personalised content, campaigns and customer satisfaction surveys (legal basis: consent Art. 6(a) or legitimate interest Art. 6(f)).

3.3 Cookies

We use functional and analytical cookies (including Google Analytics with anonymised IP). You can disable cookies in your browser settings.

3.4 Data Sharing

We do not sell personal data. Data is only shared if necessary for service execution or to comply with legal obligations, for example with employees of Remarkable Europe, SAAS providers, domain registrars, marketing partners or legal/regulatory authorities. We ensure that all third parties respect confidentiality and security agreements.

We take appropriate technical and organisational measures to prevent unauthorised access, misuse or loss of data. Personal data is only retained as long as necessary for the purpose for which it was collected or as long as required by law.

You have the following rights: right to information and access, right to rectification and erasure, right to restrict processing, right to data portability, right to object, and the right not to be subject to automated decision-making. You can exercise these rights by contacting us at info@remarkable.eu. We will respond within four weeks. If you believe we mishandle your data, you may file a complaint with the Belgian Data Protection Authority.

6.1 Scope

These terms apply to all services of Remarkable Europe, including trademark research, domain registration, brand strategy, name creation, logo design and legal advice. They prevail over any conflicting client terms unless explicitly agreed otherwise in writing.

6.2 Offers and Agreements

Offers are non-binding and subject to verification. An agreement is only valid after written confirmation by the Client and acceptance by Remarkable Europe. Cancellation before the start of work results in a fixed fee of 50% of the agreed price. Cancellation after work has started requires full payment of the assignment or the work already performed and costs incurred.

6.3 Pricing and Payment

All prices are exclusive of VAT and additional costs (such as opposition fees and international taxes). Invoices are payable within 30 days. Late payment incurs interest of 1.5% per month and a penalty of 15% with a minimum of €125. Remarkable Europe may suspend services in case of missing information or non-payment. Advance invoices may be issued and will be offset against the final invoice.

Termination and Suspension for Non-Payment

In the event of non-payment, Remarkable Europe may immediately suspend its services without notice. All services performed and costs incurred, including supplier costs, become immediately due and payable. In case of continued non-payment or insolvency (bankruptcy, attachment, judicial reorganisation), Remarkable Europe may unilaterally terminate the agreement without court intervention, without prejudice to its right to full compensation.

6.4 Liability

Remarkable Europe undertakes an obligation of means, not of result. Research and advice are snapshots and may contain limitations or errors. Remarkable Europe is not liable except in cases of intent, gross negligence or wilful misconduct. Liability is capped at a maximum of €250,000 per incident or the invoiced amount (excluding external costs), whichever is lower. Remarkable Europe is not liable for consequential damages such as loss of profit, reputational damage or loss of market share. Remarkable Europe is not liable for acts or omissions of third parties or suppliers. Force majeure, such as government actions, strikes, IT failures or natural disasters, suspends obligations without liability.

6.5 Intellectual Property

All creations (names, logos, concepts, reports, methods) remain the property of Remarkable Europe until full payment. Only the final selected creations are transferred after payment and within the agreed scope. Non-selected proposals remain the property of Remarkable Europe and may not be used by the Client. Remarkable Europe retains the right to use cases, names and creations for portfolio and promotional purposes unless the Client objects in writing.

6.6 Confidentiality

All information exchanged between Remarkable Europe and the Client remains confidential unless publicly available or legally required to be disclosed.

6.7 Governing Law and Jurisdiction

These terms are governed by Belgian law. All disputes are subject to the exclusive jurisdiction of the courts of Ghent, Belgium.